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How REAL Landlord Insurance streamlined their processes, increased productivity and saved money with InsuredHQ.

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About REAL Landlord Insurance

REAL Landlord Insurance is a specialist New Zealand insurance brokerage which offers its own policies and provides access for Landlords to one of the leading landlord insurance products in the market.

Diane Nelson, ANZIIF (Assoc) CIP, and property management expert bought the company and its key landlord policy in 2006, after first managing the company for 18 months. Diane has built on the high integrity and commitment to the property management industry initiated by original owner Terri Scheer, and with her great team ensures that all their clients' needs are met.

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The Problem

Diane needed an insurtech software solution that was adjustable and would allow REAL Landlord Insurance to grow.  The product she was using was outdated, was becoming unsupported, and lacked the features that would really help to streamline the business.  Investigation of the options on the market led Diane to the conclusion that the market was filled with “overpriced products” which were “unfeasible for a small business”.

The Goals

  • Bulk client purchases together (ie. one client with multiple policies)
  • Room to grow with the company - not limited to out-of-the-box capability
  • Able to change search options
  • Automation
  • Affordable for a small business wanting to grow
  • Ability to expand or shrink functionality (if needed)
  • Bulk emailing
  • A single system that would run the entire business, instead of having third party programs to run some functions
  • Functionality and improvements
  • All lines of business on one screen

The Challenge

When asked about the rollout/implementation of InsuredHQ Core, Diane had plenty to say;

As we run a completely different kind of brokerage, being able to add functionality to the software, to match our business model, was the key.

Some functionality wasn't ready for us, but the team at InsuredHQ worked around the clock to get it going smoothly. There were a few bumps along the way, but we got there - particularly being able to import most of our data from our former software helped.

The InsuredHQ team were utterly amazing - even bringing their system architect to our New Zealand office to ensure that we ironed out some of the hiccups.

Diane’s experience since the implementation of InsuredHQ Core has seen REAL Landlord Insurance save money and increase overall productivity.

Oh my goodness! Are you kidding? I can access this from ANYWHERE, and keep up to speed with where my business is at! We have streamlined processes, and I believe have replaced one team member because of the functionality.

One of the stand-out experiences for Diane was feeling like her suggestions were listened to and then implemented as improvements across the portal. In the future she hopes to keep building her business and to have all of her referral agents using the portal to increase the automation progress.

If you are looking for a solution to your current software, this is the one to get. The user-friendly software of InsuredHQ, (which you can carry in your pocket), will save you time and money. If you need to keep your finger on the pulse of your business, want to increase productivity, and save money, then look no further. It's an absolute little gem!

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If you are looking for a solution to your current software, this is the one to get. The user-friendly software of InsuredHQ, (which you can carry in your pocket), will save you time and money. If you need to keep your finger on the pulse of your business, want to increase productivity, and save money, then look no further. It's an absolute little gem!
Diane Nelson - Director, REAL Landlord Insurance

Diane Nelson
Director, REAL Landlord Insurance

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